Our commitment to protecting your privacy
Meaning of 'personal information'
Personal information means information or an opinion about you where your identity is clearly or reasonably apparent, whether or not that information is recorded in a material form.
Collection of your personal information
We only collect personal information from you which is reasonably necessary for conducting our business, providing services to you and meeting our legal obligations.
Where reasonable and practicable to do so, we will collect your personal information directly from you. We may collect personal information about you via any means, including when you deal with us in person, via telephone, e-mail or through our website. The type of personal information that we collect depends on the nature of your dealings with us, and may include:
- name, title/occupation, employer and date of birth;
- various home and business contact details;
- work/education history;
- financial and employment records; and
- information regarding your intellectual property rights.
While acting on your behalf, it may be necessary to collect your personal information from third parties such as organisations with which you have or had dealings.
You may choose to remain anonymous by not providing your personal information to us. In such circumstances, we may not be able to provide our services or respond to you.
Purposes for collection, storage, use and disclosure of your personal information
We will hold, use and disclose personal information about you only for the primary purpose for which we have collected it and related purposes including:
- providing professional services to you;
- generating bills and reminder notices in relation to the services;
- obtaining services from you;
- responding to your enquiries; and
- providing you with our news and publications, seminar and event invitations or other products or services that may interest you.
We may disclose your personal information to third parties such as barristers, expert consultants, law firms, credit providers and other service providers. This may include disclosure to entities located overseas. As our services have a global reach, it is impractical for us to exhaustively list the locations of these overseas recipients.
Accessing and correcting your personal information
We take reasonable steps to make sure that the personal information which we collect, use or disclose is accurate, complete and up-to-date.
If you wish to access, update, or correct your personal information which we hold, please contact our Privacy Officer. We will take reasonable steps to comply with such requests and may charge a reasonable fee for retrieving your personal information and providing you with a copy of it. We may refuse to provide you with certain information where permitted or required by law.
Holding and securing your personal information
We take reasonable steps to both protect your personal information and to destroy or de-identify it when it is no longer required, including through a range of physical and electronic security measures.
For website users in the European Economic Area we process your information in accordance with European laws and regulations including the General Data Protection Regulation (‘GDPR’). We will collect and use your information only where:
- we need the information to provide our services to you;
- it is justified because of a legitimate interest, such as research and development, but only where our legitimate interest is not overridden by your interest in protecting your data;
- you consent to us using your information in a specific way; or
- it is necessary for compliance with our legal obligations.
You may withdraw your consent to our use of your information at any stage by contacting us. If you do so, we may not be able to provide our services to you.
Procedure for complaints
Our contact details
If you would like to find out more about our management of personal information or our approach to privacy, please contact our Privacy Officer:
Telephone: +61 3 9243 8300
E-mail: Privacy Officer